Read the frequently asked questions (FAQ) about Clarity Business IT Solutions below. Have a question we haven’t listed, Contact Us about it.
What is Clarity?
Clarity IT Solutions is a business-to-business information technology consulting firm. We provide professional-level IT support services such as IT system monitoring, IT support, contingency services, long-term IT planning, and online marketing strategy and implementation.
What areas does Clarity service?
We service the Greater Sacramento area.
Wrap a circle around Folsom that’s about 40 miles in radius and you have our coverage area, which includes cities like: Sacramento, West Sacramento, North Sacramento, Natomas, Elk Grove, Carmichael, Roseville, Rancho Cordova, Citrus Heights, Fair Oaks, Orangevale, Rocklin, Granite Bay, Folsom (of course), El Dorado Hills, Auburn, and Placerville.
How much does Clarity charge for IT support?
It depends on if you are seeking ongoing monitoring and support (Managed IT Services) or if you just need immediate IT support.
Managed IT Services are provided by quote. Contact us at (916) 913-9951 or submit a Service Information Request.
If you need IT support, on-site support is a minimum 1 hour, billed in 15-minute increments thereafter. Remote is billed in 15-minute increments at all times with no minimum. Remote IT support can include support by telephone, remote control of your computer or server, or a combination of both.
How quickly can Clarity respond to an IT emergency?
If the situation allows remote connectivity to the impacted computer or network, the response time may be several minutes or less. If we need to dispatch to your location for on-site support, the response time can take around an hour. All of this is based on availability of our technicians.
What types of businesses and organizations does Clarity provide service to?
Any – Offices, retail locations, non-profit organizations, restaurants, laboratories, public schools and administration, colleges, churches, government buildings (all levels), military facilities.
Is Clarity able to handle small and large IT projects?
Clarity has the resources to respond to a wide range of IT situations or projects, from the individual workstation to the server farm. The experience and talent at Clarity is unsurpassed.
Have More Questions?
We are happy to answer them. Call us at (916) 913-9951 or submit an online request form with your questions and we’ll reply back with a call or email.
